Does Outreach AI pricing include forecasting and conversation intelligence features

Outreach's pricing doesn't automatically include forecasting and conversation intelligence in every plan. These are part of the broader Outreach platform — branded as Commit (forecasting) and Kaia (conversation intelligence) — but they're typically packaged as separate modules or higher-tier add-ons rather than bundled into the base sales engagement license. The exact mix depends on the plan you negotiate.

How Outreach Packages Its AI Features

Outreach doesn't publish transparent per-seat pricing on its website, which is common for enterprise sales engagement platforms. Instead, it runs custom quotes through its sales team. That makes a flat "yes or no" answer impossible without a contract in front of you. Most teams get this wrong — they assume buying Outreach means getting the full suite, then discover forecasting and CI sit behind a separate SKU.

The platform splits into a few capability areas:

• Sales engagement (the core): sequences, email/call automation, task management, and basic analytics. This is what most people mean when they say "Outreach."
• Outreach Kaia: conversation intelligence that records, transcribes, and analyzes calls and meetings, surfacing talk-time ratios, keyword tracking, and action items.
• Outreach Commit: AI-driven forecasting that rolls up pipeline data, scores deal health, and produces commit/best-case projections.

Whether Kaia and Commit show up in your quote depends on the bundle. Some enterprise agreements fold them in; mid-market deals often price them as upgrades.

What Conversation Intelligence Actually Covers

Kaia ("Knowledge AI Assistant") is Outreach's conversation intelligence layer. It joins video and dial-out calls, captures a transcript, and runs analysis on top. The headline features include real-time content cards that surface relevant collateral during a call, post-call summaries, and searchable transcripts your managers can review for coaching.

If conversation intelligence is your priority, confirm three things during the sales conversation: which call channels are supported (Zoom, Teams, native dialer), how transcription minutes are metered, and whether AI summaries are included or metered separately. Vendors increasingly charge for AI-generated content by usage, so a "included" CI module can still carry overage.

What Forecasting Includes

Outreach Commit is the forecasting product. It pulls CRM and engagement signals to predict whether reps and teams will hit quota. Instead of reps manually updating a spreadsheet, Commit scores deals using activity data — email replies, meeting cadence, stage velocity — and flags pipeline that looks shaky.

Forecasting modules like this almost always live in higher tiers because they depend on the engagement data the platform already collects. You won't typically find Commit in an entry-level seat. For a broader look at how revenue teams evaluate platform spend, the pricing models replacing traditional billing discussion covers similar value-based logic.

Pricing Structure at a Glance

Because Outreach uses custom quotes, the table below reflects how features generally map to tiers based on the company's published product structure — not exact dollar figures.